Support

Something not working, or a question about your data? Email us and we will help.

We aim to reply within 5 working days. To help us help you, include the email address of your LensTracker account, your phone model and operating system version, the app version (Profile or Settings, then About), and what you expected to happen. Please do not send passwords.

Common questions

Reminders are not arriving

Open the app's Settings and make sure Reminders is on. On your phone, check that notifications are allowed for LensTracker. On some Android phones, battery saving features can delay or block reminders: allow LensTracker to run in the background.

How do I change my details?

Open Profile and choose the edit button to change your name, phone, address or photo.

How do I change or review my advertising choices?

Open Profile and choose Ad privacy choices (shown where it applies to you). You can also limit ad tracking in your phone's settings.

How do I delete my account and data?

In the app, go to Profile, then Delete account. If you cannot open the app, follow these steps.

Can I get a copy of my information?

Yes. Email us from your account's email address and we will send you a copy within 30 days.